Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Intelity Customer Support Portal using the options provided. You can also reach us by sending an email to help@intelity.com
Report a bug
Tell us the problems you're experiencing.
Required fields are marked with an asterisk*
{"xsrfToken":"7a951f0f01c654493b63750f0abcf3dd6c8d86aa_lout","branding":{"id":"3","key":"csp","name":"Intelity Customer Support Portal","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2c45de","headerLinkHoverBGColor":"#2c45de","headerBadgeColor":"#2c45de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6f452dac-0fa6-4d98-a85a-26bb40cb9a43/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjdhZmRmNy02Yzc2LTQ5ZjItOGUwNy04NTliYTQxNTEzZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZmNDUyZGFjLTBmYTYtNGQ5OC1hODVhLTI2YmI0MGNiOWE0MyI6WyJyZWFkIl19LCJleHAiOjE3Nzc5MzcxMDksIm5iZiI6MTc3NzkzNjUwOX0.BBTpNYcWcHqf_uh_Qg7RUyWJqTASXkKdfbaa42oX0iw&client=0b7afdf7-6c76-49f2-8e07-859ba41513fb&mode=fit","logoId":"6f452dac-0fa6-4d98-a85a-26bb40cb9a43","isLogoAvailable":true,"helpCenterTitle":"Welcome ~ INTELITY Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome ~ INTELITY Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/dce92531-64e5-498b-8995-1647a34d9b7b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjdhZmRmNy02Yzc2LTQ5ZjItOGUwNy04NTliYTQxNTEzZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRjZTkyNTMxLTY0ZTUtNDk4Yi04OTk1LTE2NDdhMzRkOWI3YiI6WyJyZWFkIl19LCJleHAiOjE3Nzc5MzcxMDksIm5iZiI6MTc3NzkzNjUwOX0.MupGKuLtL_16zjVcQ-6itsCQ03KHFlvW-s5FO9K5MMM&client=0b7afdf7-6c76-49f2-8e07-859ba41513fb&height=300&mode=fit","bannerMediaApiFileId":"dce92531-64e5-498b-8995-1647a34d9b7b","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"csp","projectId":15027,"serviceDeskId":3,"name":"Intelity Customer Support Portal","description":"<p>Welcome! You can raise a request for Intelity Customer Support Portal using the options provided. You can also reach us by sending an email to help@intelity.com</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"61","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":15665,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15665","groups":[17],"key":""},{"id":"56","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":15640,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15640","groups":[17],"key":""},{"id":"60","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":15647,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15647","groups":[],"key":""},{"id":"57","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":15656,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15656","groups":[],"key":""},{"id":"59","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":15669,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15669","groups":[],"key":""},{"id":"58","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":15661,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15661","groups":[],"key":""},{"id":"62","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":15655,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15655","groups":[],"key":""},{"id":"63","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":15659,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15659","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"How can Intelity Support help you?"}],"orderMapping":{"17":[56,61]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"afef0a90-b3f2-3b2b-8b3d-6bca47a9575d","appLinkName":"","appLinkUrl":"","spaceKey":"SG","spaceName":"Support Guides","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CSP","serviceDeskId":3,"kbLinkDomainURLs":["https://intelity.jira.com"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjdhZmRmNy02Yzc2LTQ5ZjItOGUwNy04NTliYTQxNTEzZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE5NTUwNTk4NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3Nzc5Mzc3MDksIm5iZiI6MTc3NzkzNjUwOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.xVGH0_JGWnO6Rcv7_CDVeo9vZzf1hZlqYWDoRGwjpf0","targetCollection":"upload-user-collection-195505986","endpointUrl":"https://api.media.atlassian.com","clientId":"0b7afdf7-6c76-49f2-8e07-859ba41513fb","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":61,"projectId":15027,"issueType":{"id":"10305","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":15665,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15665","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the bug","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/61","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/61","calendarParams":{"firstDay":0,"date":"2026-05-04T19:15:09-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"afef0a90-b3f2-3b2b-8b3d-6bca47a9575d","appLinkName":"","appLinkUrl":"","spaceKey":"SG","spaceName":"Support Guides","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CSP","serviceDeskId":3,"kbLinkDomainURLs":["https://intelity.jira.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjdhZmRmNy02Yzc2LTQ5ZjItOGUwNy04NTliYTQxNTEzZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE5NTUwNTk4NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3Nzc5Mzc3MDksIm5iZiI6MTc3NzkzNjUwOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.xVGH0_JGWnO6Rcv7_CDVeo9vZzf1hZlqYWDoRGwjpf0","targetCollection":"upload-user-collection-195505986","endpointUrl":"https://api.media.atlassian.com","clientId":"0b7afdf7-6c76-49f2-8e07-859ba41513fb","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}