{"xsrfToken":"e450b87c23fbd7ea2bd8e16b4e4d8d6dd39df4ea_lout","branding":{"id":"2","key":"hd","name":"SysOps Tickets","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6f452dac-0fa6-4d98-a85a-26bb40cb9a43/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjdhZmRmNy02Yzc2LTQ5ZjItOGUwNy04NTliYTQxNTEzZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZmNDUyZGFjLTBmYTYtNGQ5OC1hODVhLTI2YmI0MGNiOWE0MyI6WyJyZWFkIl19LCJleHAiOjE3NTIwMjM0MzYsIm5iZiI6MTc1MjAyMjgzNn0.Zu-IgIIEOaZKw4z8nhyqlHb0ZZ3rhyLJ8mDIkjCzDno&client=0b7afdf7-6c76-49f2-8e07-859ba41513fb&mode=fit","logoId":"6f452dac-0fa6-4d98-a85a-26bb40cb9a43","isLogoAvailable":true,"helpCenterTitle":"Welcome ~ INTELITY Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome ~ INTELITY Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/dce92531-64e5-498b-8995-1647a34d9b7b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjdhZmRmNy02Yzc2LTQ5ZjItOGUwNy04NTliYTQxNTEzZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRjZTkyNTMxLTY0ZTUtNDk4Yi04OTk1LTE2NDdhMzRkOWI3YiI6WyJyZWFkIl19LCJleHAiOjE3NTIwMjM0MzYsIm5iZiI6MTc1MjAyMjgzNn0.0AyGDoXEjIcJARkfv6Yk5TwOYCGiCRcwgnm7PWBbO08&client=0b7afdf7-6c76-49f2-8e07-859ba41513fb&height=300&mode=fit","bannerMediaApiFileId":"dce92531-64e5-498b-8995-1647a34d9b7b","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"hd","projectId":14644,"serviceDeskId":2,"name":"SysOps Tickets","description":"<p>If your request does not fit one of these categories please let SysOps know.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"53","name":"Additional access","descriptionHtml":"","callToAction":"Additional access","introHtml":"","icon":15670,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15670","groups":[12],"key":""},{"id":"51","name":"Additional equipment","descriptionHtml":"","callToAction":"Additional equipment","introHtml":"","icon":15670,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15670","groups":[12],"key":""},{"id":"50","name":"Broken equipment","descriptionHtml":"","callToAction":"Broken equipment","introHtml":"","icon":15632,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15632","groups":[12],"key":""},{"id":"54","name":"Email access","descriptionHtml":"","callToAction":"Email access","introHtml":"","icon":15638,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15638","groups":[11],"key":""},{"id":"46","name":"General IT","descriptionHtml":"","callToAction":"General IT","introHtml":"","icon":15670,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15670","groups":[15],"key":""},{"id":"55","name":"GITHUB Branch Protection Rule","descriptionHtml":"","callToAction":"GITHUB Branch Protection Rule","introHtml":"","icon":15403,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15403","groups":[16],"key":""},{"id":"52","name":"MFA reset","descriptionHtml":"","callToAction":"MFA reset","introHtml":"","icon":15406,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15406","groups":[12],"key":""},{"id":"42","name":"Offboarding","descriptionHtml":"","callToAction":"Offboarding","introHtml":"","icon":15442,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15442","groups":[11],"key":""},{"id":"43","name":"Onboarding","descriptionHtml":"","callToAction":"Onboarding","introHtml":"","icon":15445,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15445","groups":[11],"key":""},{"id":"48","name":"Production Deployment Request","descriptionHtml":"","callToAction":"Production Deployment Request","introHtml":"","icon":15441,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15441","groups":[16],"key":""},{"id":"45","name":"Purchase requests (Hardware)","descriptionHtml":"","callToAction":"Purchase requests (Hardware)","introHtml":"","icon":15418,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15418","groups":[13],"key":""},{"id":"49","name":"Purchase requests (Services/Software)","descriptionHtml":"","callToAction":"Purchase requests (Services/Software)","introHtml":"","icon":15418,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15418","groups":[13],"key":""},{"id":"32","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":15643,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15643","groups":[],"key":""},{"id":"26","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":15647,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15647","groups":[],"key":""},{"id":"41","name":"Inventory","descriptionHtml":"","callToAction":"Inventory","introHtml":"","icon":15404,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15404","groups":[],"key":""},{"id":"31","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":15640,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15640","groups":[],"key":""},{"id":"28","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":15641,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15641","groups":[],"key":""},{"id":"29","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":15632,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15632","groups":[],"key":""},{"id":"30","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":15648,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15648","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"General"},{"id":16,"name":"Development"},{"id":12,"name":"IT"},{"id":11,"name":"Onboarding/Offboarding"},{"id":13,"name":"Purchase Request"}],"orderMapping":{"12":[53,51,52,50],"15":[46],"16":[55,48],"11":[43,42,54],"6":[48,46,45,41],"13":[49,45],"9":[28,30],"10":[28,29,30],"7":[29]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"afef0a90-b3f2-3b2b-8b3d-6bca47a9575d","appLinkName":"System Confluence","appLinkUrl":"https://intelity.jira.com/wiki","spaceKey":"HD","spaceName":"Help Desk","spaceUrl":"https://intelity.jira.com/wiki/spaces/HD","isServer":false},"labels":[],"projectKey":"HD","serviceDeskId":2,"kbLinkDomainURLs":["https://intelity.jira.com"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjdhZmRmNy02Yzc2LTQ5ZjItOGUwNy04NTliYTQxNTEzZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNDY0NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIwMjQwMzYsIm5iZiI6MTc1MjAyMjgzNn0.sLnV_8c9yMgd3BuyxmvZyYsDoprXC3ofUEChpmKI5Ow","targetCollection":"upload-project-14644","endpointUrl":"https://api.media.atlassian.com","clientId":"0b7afdf7-6c76-49f2-8e07-859ba41513fb","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":46,"projectId":14644,"issueType":{"id":"10301","name":"[System] Service request"},"form":{"name":"General IT","descriptionHtml":"","callToAction":"General IT","intro":"","instructions":"","icon":15670,"iconUrl":"https://intelity.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15670","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/46","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/46","calendarParams":{"firstDay":0,"date":"2025-07-08T21:00:36-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"afef0a90-b3f2-3b2b-8b3d-6bca47a9575d","appLinkName":"System Confluence","appLinkUrl":"https://intelity.jira.com/wiki","spaceKey":"HD","spaceName":"Help Desk","spaceUrl":"https://intelity.jira.com/wiki/spaces/HD","isServer":false},"labels":[],"projectKey":"HD","serviceDeskId":2,"kbLinkDomainURLs":["https://intelity.jira.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjdhZmRmNy02Yzc2LTQ5ZjItOGUwNy04NTliYTQxNTEzZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNDY0NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIwMjQwMzYsIm5iZiI6MTc1MjAyMjgzNn0.sLnV_8c9yMgd3BuyxmvZyYsDoprXC3ofUEChpmKI5Ow","targetCollection":"upload-project-14644","endpointUrl":"https://api.media.atlassian.com","clientId":"0b7afdf7-6c76-49f2-8e07-859ba41513fb","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":13,"updated":"2023-09-13T19:46:16.218128Z","publish":{"jira":{"newIssueRequestTypeIds":[46],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[46],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":13,"name":"Other Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"56f03ccd-0959-4ec6-b3e1-43834dd8348d"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"1a5432cc-0d85-4afb-8c6e-85d6c0c5de99"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"5c9a9fa0-7d11-4b72-a83a-10f49007964d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":13},"localId":"6c6a2f16-7237-41e7-92b5-ffa3ed08a912"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"ts","label":"Who is this request for?","description":"Name of person","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"rt","label":"What do they need?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Access to a service/system they do not currently have","other":false},{"id":"2","label":"Additional access/Permissions increase on a service/system they already have","other":false}],"questionKey":""},"13":{"type":"da","label":"When is this needed?","description":"Select end date","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"56f03ccd-0959-4ec6-b3e1-43834dd8348d"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":13,"updated":"2023-09-13T19:46:16.218128Z","publish":{"jira":{"newIssueRequestTypeIds":[46],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[46],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":13,"name":"Other Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"56f03ccd-0959-4ec6-b3e1-43834dd8348d"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"1a5432cc-0d85-4afb-8c6e-85d6c0c5de99"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"5c9a9fa0-7d11-4b72-a83a-10f49007964d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":13},"localId":"6c6a2f16-7237-41e7-92b5-ffa3ed08a912"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"ts","label":"Who is this request for?","description":"Name of person","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"rt","label":"What do they need?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Access to a service/system they do not currently have","other":false},{"id":"2","label":"Additional access/Permissions increase on a service/system they already have","other":false}],"questionKey":""},"13":{"type":"da","label":"When is this needed?","description":"Select end date","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"56f03ccd-0959-4ec6-b3e1-43834dd8348d"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}